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Policies

 
Reservation and Payment Policy
 

Please make reservations as early as possible to ensure availability for your preferred dates.  Payment for service is due at the initial “Meet and Greet”.  This is a free consultation and will take 30 to 45 minutes and is mandatory for all new clients.  Thereafter, cash or check for payment in full may be left at your home prior to the first visit.  If you wish to pay by credit or debit card for 3 or more consecutive visits, an invoice will be emailed for you to pay prior to your departure.  All credit and debit cards are processed via Square credit card processing.  Your reservation is considered booked when you have received a verbal or written confirmation from Elaine Alito that your service has been acknowledged and put on the schedule.

Cancellation Policies for Non Holiday Services

Dog Walking – We understand that plans change.  We don’t charge for cancellations with adequate notice.  However, cancellations made after 7am on the date of service will be charged a fee of the value of that service.  For same-day cancellations, please leave a voicemail or text by 7am at 727-424-5341

Pet Sitting, Dog Boarding, Cat Care and Small Caged Animal Care – Should you cancel a booked service less than 7 days of the start date, the entire fee is due.   No credit for early returns will be given.

A booked service is defined as having received a verbal or written confirmation from Elaine Alito that your service has been acknowledged and put on the schedule.

Cancellation Policies for Holiday Services

Pet Sitting, Dog Boarding, Cat Care and Small Caged Animal Care – Should you cancel any booked service less than 21 days of the start date, the entire fee is due.  No credit for early returns will be given.

A booked service is defined as having received a verbal or written confirmation from Elaine Alito that your service has been acknowledged and put on the schedule.

Holidays include the weekends of Easter, Memorial Day, 4th of July and Labor Day and the entire weeks of Thanksgiving, Christmas and New Year’s. These times are peak season and space is limited. Therefore, pet sitting service is granted on a first come, first serve basis for bookings during these times.